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Frequently Asked Questions - IEDC Account Management


Account Maintenance

I am no longer with my previous employer. How do I remove myself from their roster?
How do I update my address information?
I have forgotten my username and/or password for the website.
How do I change my username and/or password for the website?
How do I clean the cookies from my web browser?


Joining IEDC

How do I create a new online IEDC account?
How do I become a member of IEDC?
How do I join IEDC as an additional member on my organization's roster?


Paying Dues

How do I pay for my organization dues?
How do I pay for my individual dues?
How do I receive a receipt for my membership payment?


Roster Management

How do I remove an individual from my organization's roster?
How do I change the membership status of an individual on my organization's roster?
How do I add an individual that is not listed on my organization's roster as an active member (AM)?

 

Account Maintenance

I am no longer with my previous employer. How do I remove myself from their roster?

1) Log into the IEDC website.
2) Click the "Manage Account" button found at the top of the page.
3) In the "Company" field of your account summary, click on the "remove affiliation" link underneath your old organization's name.
4) On the next page, click the "Detach" button.


How do I update my address information?

1) Log into the IEDC website.
2) Click the "Manage Account" button found at the top of the page.
3) From the menu at the left of the page, click on the "Personal" link.
4) Provide the updated information to change your address and save.


I have forgotten my username and/or password for the website.

1) Click on the link "Forgot Logon" or "Forgot Password" and enter the requested information.
2) An email will be sent with instructions on how to reset your username or password.


How do I change my username and/or password for the website?

1) Log into the IEDC website.
2) Click the "Manage Account" button found at the top of the page.
3) From the menu at the left of the page, click on the "ID & password" link.
4) Provide the requested information to change your username and/or password.


How do I clean the cookies from my web browser?

IEDC began using a new system to log members on to our website in early December 2011. If you had previously set your IEDC website log on to permanent under the old system, you may experience problems with the new. Cleaning out the cookies in your web browser should solve this issue. Since the majority of our visitors use Internet Explorer and Windows, instructions are for those are provided below. If you have any questions regarding this issue, please contact Jason Christian at jchristian@iedconline.org.

Deleting cookies in Internet Explorer 7

1. Open Internet Options by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Network and Internet, and then clicking Internet Options.
2. Click the General tab, and then, under Browsing history, click Delete.
3. Under Cookies, click Delete cookies, and then click Yes to confirm that you want to delete them.
4. Click Close, and then click OK.

Deleting cookies in Internet Explorer 8

1. Open Internet Explorer by clicking the Start button Picture of the Start button, and then clicking Internet Explorer.
2. Click the Safety button, and then click Delete Browsing History.
3. Select the check box next to Cookies.
4. Select the Preserve Favorites website data check box if you do not want to delete the cookies associated with websites in your Favorites list.
5. Click Delete.

 

Joining IEDC

How do I create a new online IEDC account?

1) Click the "Create account" link found at the top of the page.
2) Provide your email address, name, and zip/postal code, and click the "Confirm" button.
3) Search for your organization by name. If you find your organization and select it, you will be added to that organization's roster as a nonmember when you activate your account. If you do not find your organization or want to skip this step, please click the "Skip this step" link.
4) Provide your personal information and click "Submit". An email with a link to create/activate your account will be sent to the address you provided.
5) Click the link provided in the email and create a username and password for our site. Upon clicking "confirm", your account will be created and you can now log in to the site.


How do I become a member of IEDC?

1) If you have an existing online account with IEDC, please log in. If you do not, please create an account (see instructions directly above).
2) Click the "Member Join" button at the top of the page.
3) Search our database using the requested information to determine if we already have your organization in our system.

If your organization is not found:

1) Click the "Create and continue" link at the bottom of the page.
2) Select the member type that best suits your organization.
3) Click the "Add Selected Items to Cart" button and review your purchase. Please provide an email address for the receipt to be sent to.
4) Provide your payment information. Please note: only credit cards are accepted. Checks and purchase orders are accepted by completing our hard copy application form (PDF).
5) Review your order and click the "Submit Order" button. A receipt will be sent to the email provided in Step 3.

You are now the primary contact for your organization and can add individual members to your organization's roster if your member type allows more than one seat.


If your organization is found:

IEDC does not currently allow nonmember organizations in our database to join online. We apologize for the inconvenience. Please contact IEDC's membership department at membership@iedconline.org to begin the join process.


If you are a Student, Member-in-Transition or a Retired Member you must be pre-qualified by membership (membership@iedconline.org or (202) 223-7800) and may not join online. You may submit your application in hard copy application form (PDF) by faxing (202) 223-4745 ATTENTION MEMBERSHIP, mailing (IEDC, 734 15t Street NW, Suite 900, Washington, D.C. 20005) or emailing membership@iedconline.org.


How do I join IEDC as an additional member on my organization's roster?

If your organization is already a member of IEDC but all of its seats are filled, you can still join IEDC as an additional individual member (SA).

1) If you have an existing online account with IEDC, please log in. If you do not, please create an account (instructions).
2) Click the "Member Join" button located at the top of the page.
3) The next page contains a message concerning roster management. Click the link in the message to view your organization's roster.
4) Under your organization's roster listing, click the link in the message, "To join this company as an individual please click here".
5) Select the radio button next to Additional Member ($145) and click the "Next" button.
6) Add the dues to your cart.
7) Provide an email address where you would like the receipt to be sent.
8) Provide payment information and submit your order. An email receipt will be sent to the address you provided in Step 6.

 

Paying Dues

How do I pay for my organization dues?

1) The Roster Manager must log in to renew the organization's membership.
2) After logging in, click on the "Pay My Dues" link to view your membership dues.
3) Click the "Add Selected Items to Cart" button and review your purchase. Please provide an email address for the receipt to be sent to.
4) Provide your payment information. Please note: only credit cards are accepted. Checks and purchase orders are accepted by completing our hard copy application form (PDF).
5) Review your order and click the "Submit Order" button. A receipt will be sent to the email provided in Step 3.


How do I pay for my individual dues?

1) Only the user that belongs to the individual membership (Student, Retired, Member in Transition and Additional Individual Member) can pay for the individual dues.
2) After logging in, click on the "Pay My Dues" link to view your membership dues.
3) Click the "Add Selected Items to Cart" button and review your purchase. Please provide an email address for the receipt to be sent to.
4) Provide your payment information. Please note: only credit cards are accepted. Checks and purchase orders are accepted by completing our hard copy application form (PDF).
5) Review your order and click the "Submit Order" button. A receipt will be sent to the email provided in Step 3.


How do I receive a receipt for my membership payment?

1) A payment receipt is automatically sent to you when the credit card is processed.
2) If you do not receive a receipt, please contact the membership department at (202) 223-7800 or email membership@iedconline.org to request one.

 

Roster Management

Only an organization's primary contact can manage the organization's roster. To manage your roster, please make sure that you are logged in under your individual account and not your organization's account.


How do I remove an individual from my organization's roster?

1) Click the "Manage Account" button located at the top of the page.
2) From the Organization Management menu at the right of the page, click the "Manage Roster" link
3) Find the individual listed on your organization's roster, and click the "delete" link.
4) You will then be asked to confirm this deletion; to do so, click the "Remove" button.


How do I change the membership status of an individual on my organization's roster?

1) Click the "Manage Account" button located at the top of the page.
2) From the Organization Management menu at the right of the page, click the "Active Member Maintenance" link

If you want to remove an individual as an active individual member (AM), click the "Remove AM Type" link to the right of their name.

If you want to add an individual as an active individual member (AM), click the "Add as AM" link to the right of their name.

Please note: Active individual members (AMs) have access to IEDC's online member-protected content and receive IEDC's ED Now newsletter and Economic Development Journal (more information on member benefits). A nonmember individual who is listed on your organization's roster does not receive these benefits, but can still register for IEDC events at the member rate.


How do I add an individual that is not listed on my organization's roster as an active member (AM)?

1) Click the "Manage Account" button underneath the IEDC masthead.
2) From the Organization Management menu at the right of the page, click the "Manage Roster" link
3) Click the "Add Individual" link found directly above and to the right of the roster table (under the "Manage Roster" and "My Account" buttons).
4) To confirm that the individual is not already in our database, please provide their email address, name, and zip/postal code.


If the individual is found and they are not attached to another organization:

1) Click the "select" link next to their name.
2) Provide their contact information. You cannot change their current membership status at this point; you will add them as a member in a few steps.
3) Click the "Save" button at the bottom of the page.
4) Return to your individual profile by clicking the link underneath the IEDC masthead.
5) Click the "Manage Account" button located at the top of the page.
6) From the Organization Management menu at the right of the page, click the "Active Member Maintenance" link
7) Find the name of the individual that you just added, and click the "Add as AM" link in the far-right column.


If the individual is found and they are already attached to another organization, please have them log in and detach themselves from their previous organization (instructions) or contact IEDC's membership department at membership@iedconline.org. This situation can occur when an individual moves organizations but IEDC has not been notified.


If the individual is not found:

1) Provide their contact information. You cannot change their current membership status at this point; you will add them as a member in a few steps.
2) After hitting "Continue", confirm their information and click the "Save" button at the bottom of the page.
3) Return to your individual profile by clicking the link underneath the IEDC masthead.
4) Click the "Manage Account" button underneath the IEDC masthead.
5) From the Organization Management menu at the right of the page, click the "Active Member Maintenance" link
6) Find the name of the individual that you just added, and click the "Add as AM" link in the far-right column.