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Online Training Course: Business Retention and Expansion

Date: July 14, 2020Time: 12:00 am
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NOVEL CORONAVIRUS COVID-19 IMPACT ON SCHEDULED IEDC PROGRAMS

IEDC continues to monitor the rapidly changing situation related to the spread of COVID-19. We understand that concerns for health, safety, and the impact on meeting attendance, among other issues, are affecting our members.

Absent federal travel restrictions and/or local, state, or regional decisions to close venues, IEDC has not canceled any of its meetings. At these events, we commit to maintaining all appropriate sanitary, health, and safety measures and encourage attendees to follow guidelines recommended by the Centers for Disease Control and Prevention and the World Health Organization. If there are any changes to event schedules, we will provide information to registrants about virtual options that may be available and/or other specific details.

Our satisfaction guarantees and our refund, substitution, cancellation, and postponement policies remain in place for your benefit. Please refer to specific program pages on our event calendar for details or contact us at reception@iedconline.org to be connected to appropriate staff to address your concerns.


 

» Agenda
» Instructors
» Certification
» Registration

 

This interactive course presents the core components of a BRE program and why the concerns of local businesses need to be actively addressed. By building an understanding of business visitation techniques and survey methods, practitioners will be able to clearly gauge their community's business climate. Learn the "red flags" that may indicate a company is looking to move elsewhere, and learn how to structure an effective technical assistance program to respond to business concerns. This course helps participants understand how a BRE program relates to attraction, workforce development, small business finance, technology transfer and many other economic development activities.

 

Course Highlights:

• Establishing, maintaining and upgrading a BRE program
• Creating effective models for business visitations and surveys
• Customer-Relationship Management (CRM) techniques
• Marketing a BRE program
• Establishing an early warning system
• Cluster and industry-focused BRE programs
• Tracking and analyzing customer feedback and response
• Quantitative and qualitative economic development metrics

 

Agenda


Agenda is forthcoming.

 

Instructors

Laith Wardi, CEcD
Owner
ExecutivePulse, Inc.
Erie, PA

Laith Wardi, CEcD, is President and founder of ExecutivePulse, Inc. He has worked in the economic development professional for over 21 years. Laith has comprehensive experience in business retention & expansion that includes one-toone outreach to hundreds of value-added client companies, work as a resource provider, and 15 years of regional program management in his home state of Pennsylvania. During his tenure in economic development, he also worked in business incubation and provided small business mentoring services to entrepreneurs.

Laith provides skills training, technology and management consultation to clients seeking to implement systematic and sustainable business retention and expansion programs. In 1994- 95, he pioneered the first web-based system for business retention. Today, The ExecutivePulse CRM System is an industry leading technology solution for all facets of economic development and the most widely used database for business retention & expansion in North America. ExecutivePulse is now being used in Australia as well as the United States and Canada. Laith has provided training on business retention and expansion for International Economic Development Council (IEDC) since 1996. He has trained over 5,000 persons for IEDC during that timeframe. In addition to IEDC, Laith provides BR&E online instruction for the University of Oklahoma Economic Development Institute (OUEDI). He has also presented to hundreds of economic development and allied audiences throughout the United States, Canada, Europe and Mexico on customer retention, one-to-one database marketing and technology assimilation.

Laith is a graduate of Mercyhurst University and received his economic development certification through IEDC in 2002. In addition to economic development, Laith has experience in real estate management, media sales, and as a strategic planning consultant for both public and private sector clients. He currently serves on a variety of local economic development boards and committees in Northwestern Pennsylvania.

 

Certification

  CEcD logo

This course meets the professional development requirements for the Certified Economic Developer (CEcD) exam. CEcDs earn recertification credits for participation.

 

Registration

 

By May 29

May 30 - June 26

After June 26

IEDC Member

$505

$650

$670

Non-member

$660

$805

$825

Full Time Student*

$110

$130

$150

* Copy of current transcript required.

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Individual paying by credit card: Click this button if you are registering as an individual IEDC member or nonmember and paying by credit card.

  Check / PO

Individual paying by check or purchase order: Click this button to download a form (PDF) if you are paying by check or purchase order. Form must be faxed or mailed, and accompanied by payment.


Refunds less a $75 cancellation fee will be issued for all cancellations received in writing to fax: (202) 223-4745 or email: prodev@iedconline.org at least 10 business days prior to the course - please allow 3-4 weeks. All registrations regardless of payment status are subject to the $75 cancellation fee. No refunds or credit transfers to a future course will be issued for cancellations received within 10 business days of the course. Telephone cancellations are not accepted. Attendee substitutions for a course may be made at any time prior to the course.