Some of IEDC's major systems will go offline from 9:00 PM ET, Friday, October 2 until the opening of business, Wednesday, October 7.

During this outage, you will not be able to:

• Register for events, including conferences, training courses, and webinars
• Join IEDC, create a new account, or modify an existing account
• Pay outstanding invoices
• Log in and access members-only content
• Purchase items from the online marketplace
• Post a job or RFP/RFQ

If you need to do any of the above, we recommend doing so prior to the outage. IEDC's team will not be able to assist during this outage.

CHANGES TO HOW YOU LOG IN, BEGINNING OCTOBER 7, 2026

Your new IEDC username will be your IEDC account email address. If, for example, your IEDC account username was 123456SMITH and your account email [email protected], your new IEDC username will be [email protected].

You must reset your IEDC password upon your first log in. A confirmation code will be sent to your account's email address to verify your identity. IEDC team members cannot reset your password.

FREQUENTLY ASKED QUESTIONS

LOGGING IN

I already have an IEDC account. Do I need to create a new one?
If you already have an IEDC account, we ask that you not create a new one.

Will my information transfer from the previous system to the new?
Yes. Your individual account information, organization information and roster (if applicable), transaction, registration, and certification histories, and more will transfer to the new.

Will I need multi-factor authentication?
Yes. Upon logging into the system for the first time only, a security code will be emailed to your account email.

Should I review my profile after the new portal launches?
Yes. We ask that you log in after launch to review and update your contact information. We encourage you to complete your demographics information, as well, as your preferences will better help us deliver content to you in the future.

MEMBERSHIP

Can I see my organization’s membership information?
Yes. You can view your organization's full roster. Authorized organization contacts will also have the ability to add and remove individuals to the roster and allocate any open member seats.

Who can manage the individuals associated with an organizational membership?
The designated organization administrator will have responsibility for managing the organization’s roster and membership information. If you need to change or add an organization administrator, please select the Contact Us button in the portal's navigation menu and open a ticket with Membership and Account Services.

Will my membership benefits change because of the new system?
No. The portal is a technology change and does not itself change your IEDC member benefits. The underlying system has been built to accommodate expansion of your benefits in the future.

EVENTS AND PROFESSIONAL DEVELOPMENT

Will my upcoming registrations appear in my account?
Yes. Both upcoming and previous registrations have been recorded on your account.

Will my professional development history transfer?
Yes. IEDC is migrating relevant historical information into the new system.

Will the new portal affect my CEcD or EDP certification?
No. The implementation of the new portal does not change the requirements of IEDC's certification programs. The new system is intended to make it easier to manage your interactions and records with IEDC.

PURCHASES AND PAYMENTS

Can I pay membership dues and registration fees through the new portal?
Yes. The portal will support online transactions for eligible IEDC products, programs, registrations, and membership payments.

Will I be able to see receipts or previous purchases?
The portal will provide access to relevant account and transaction information. The amount of historical transaction information available at launch may vary depending on the type and age of the transaction.

GENERAL

Why is IEDC changing systems?
Part of our strategic vision is to improve the services and programs that we offer to our members.The new portal is built on a new database platform that serves as the foundation for future partner systems; these future systems will enhance experiences for professional development, conferences, persistent networking, and more. The portal offers new features for IEDC stakeholders, including:

• A new customer service ticketing system that enables us to serve you faster and better
• The ability to manage demographics information for both you and your organization; providing this information will help us tailor content to you in the future
• The ability to manage your certification journey from end-to-end

This is the initial version of the customer portal; we have planned upgrades in our development pipeline and will continue to expand and improve the customer experience.